suwerte99 Privacy Policy

§ 01 About This Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by suwerte99 ("suwerte99," "we," "us," or "our") in connection with your use of the suwerte99 online gaming platform accessible at suwerte99.vip ("Platform"), including all related services, features, and communications.

This Policy should be read together with our Terms & Conditions, which govern your use of the Platform. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

suwerte99 acts as the Personal Information Controller in respect of the personal data you provide to us, as defined under the Philippine Data Privacy Act of 2012 (RA 10173). We are committed to processing your data lawfully, fairly, and transparently.

§ 02 Personal Data We Collect

suwerte99 collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Identity and Contact Data

• Full legal name, date of birth, and gender
• Government-issued identification number (e.g., PhilSys National ID, SSS, UMID, passport number)
• Residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines)
• Email address and mobile phone number

2.2 Financial Data

• GCash or PayMaya account details (mobile number linked to the e-wallet)
• Bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank transfers
• Debit card details (card number, expiry — stored in tokenized form only)
• Transaction history, deposit and withdrawal records

2.3 Gaming and Behavioral Data

• Game history, wager amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.4 Technical Data

• IP address, device type, operating system, and browser type
• Geolocation data (country and region level)
• Login timestamps, session identifiers, and access logs
• Cookie identifiers and similar tracking technologies

2.5 Communications Data

• Records of your correspondence with suwerte99 customer support
• Survey responses, feedback submissions, and promotional opt-in preferences

§ 03 How We Collect Your Data

suwerte99 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; regulatory data from PAGCOR or other authorized bodies.

suwerte99 does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

§ 04 How We Use Your Personal Data

suwerte99 uses your personal data for the following purposes:

§ 05 Legal Basis for Processing

suwerte99 processes your personal data on the following legal bases under RA 10173:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR regulations, AML laws, KYC requirements, and other applicable Philippine legislation.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

§ 06 Data Sharing and Disclosure

suwerte99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following circumstances:

• Service providers: KYC verification partners, payment processors (GCash, PayMaya, partner banks), fraud detection services, and cloud infrastructure providers — all bound by data processing agreements requiring them to protect your data.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or lawful order.
• Game software providers: Limited technical data shared with licensed game studios to deliver gameplay and resolve disputes — no financial or identity data is shared beyond what is strictly necessary.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
• With your consent: Any other sharing not described above will only occur with your explicit prior consent.

All third-party recipients of your personal data are required to handle it in accordance with applicable Philippine data privacy laws and our contractual requirements.

§ 07 Cookies and Tracking Technologies

suwerte99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled — they include session authentication tokens and security cookies.
• Functional cookies: Remember your language preferences, display settings, and responsible gaming limit configurations.
• Analytics cookies: Help us understand how players navigate the Platform so we can improve the user experience. Data is aggregated and anonymized where possible.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair Platform functionality. For a full list of cookies used by suwerte99, refer to our Cookie Notice available within the Platform settings.

§ 08 Data Retention

suwerte99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming history: Retained for three (3) years after account closure for dispute resolution and responsible gaming audit purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance documentation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

§ 09 Data Security

suwerte99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction:

• Encryption: All data transmitted between your device and the suwerte99 Platform is encrypted using TLS 1.2 or higher. Sensitive data at rest (including financial details) is encrypted using AES-256.
• Access controls: Personal data is accessible only to authorized suwerte99 personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Tokenization: Payment card details are tokenized — suwerte99 never stores raw card numbers on its servers.
• Penetration testing: The Platform undergoes regular independent security assessments and vulnerability testing.
• Incident response: suwerte99 maintains a documented data breach response plan. In the event of a breach affecting your rights, we will notify you and the National Privacy Commission within the timeframes required by RA 10173.

While suwerte99 takes all reasonable precautions, no system is completely immune to security risks. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access.

§ 10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by suwerte99. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14.

suwerte99 will respond to all verified data privacy requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

§ 11 Children's Privacy and Age Restriction

The suwerte99 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law. suwerte99 does not knowingly collect personal data from anyone under the age of 21.

If suwerte99 discovers or is notified that personal data has been collected from an individual under 21, we will immediately suspend the associated account, delete the data, and report the incident to PAGCOR as required. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 14.

§ 12 Cross-Border Data Transfers

suwerte99 primarily processes your personal data within the Philippines. Where it is necessary to transfer data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or international game software providers — suwerte99 ensures that such transfers are subject to appropriate safeguards, including:

• Data processing agreements incorporating standard contractual clauses approved by the NPC or equivalent authority.
• Transfers only to jurisdictions that provide an adequate level of data protection, as assessed by the NPC.
• Your explicit consent, where required by applicable law.

suwerte99 will not transfer your personal data internationally in a manner that undermines the protections afforded to you under RA 10173.

§ 13 Changes to This Privacy Policy

suwerte99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes are material — meaning they significantly affect your rights or how we use your data — suwerte99 will notify you via the email address registered to your account or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how suwerte99 protects your personal data.

§ 14 Contact Us and Data Protection Officer

suwerte99 has appointed a Data Protection Officer (DPO) in compliance with RA 10173. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:

• Data Protection Officer, suwerte99
• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days of receiving your request

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official channels.